Operations & Support
/Early career, real ownership
Customer Success & Product Support Associate
Be the human in the loop: resolve issues, onboard users, feed product truth back.
Compensation
INR 4,00,000 - 9,00,000 per annum
Engagement
Full-Time
Permanent role. Full-time commitment. Primarily on-site, with limited remote flexibility.
Scope of role
Work on real problems day one. Be supported by senior mentors. Grow fast.
01 — The role
Why this role exists at EduRankAI
Learners mid-exam, institutions mid-rollout, applicants mid-payment: when they need help, speed and honesty matter. You will own front-line support and onboarding across products — and act as the most reliable source of ground truth our product teams have.
02 — The work
What you will own
- 01 Resolve support requests across channels within honest SLAs.
- 02 Onboard new institutional users; run training sessions.
- 03 Escalate with precision: reproduction steps, impact, urgency.
- 04 Turn recurring issues into documentation and product tickets.
- 05 Track satisfaction honestly and report it unvarnished.
03 — The expertise
What we look for
04 — The bar
Who thrives here
- → 0-4 years in support/success roles; graduates welcome.
- → Calm, precise communication — we will test for it.
05 — Hiring process
What to expect after you apply
- 01
Application review
Every application is read personally within five business days. We respond either way.
- 02
Take-home or live exercise
Role-specific. Time-boxed. Real problems we are actually working on, not invented puzzles.
- 03
Conversations
Deep technical and values conversations with the team you would join. No trick questions. No panel ambushes.
- 04
Offer or honest no
If yes: digital offer letter, signed in-portal, transparent terms. If no: written feedback if you want it.
Before you start
What we will collect. What it costs. What we will not do with it.
We will collect
- Name, email, phone — Account + application updates. No marketing.
- Resume / portfolio link — Human review of your work.
- Date + place of birth — Identity verification only.
- Your written responses — Selection rubric. Read by humans.
- Government ID (later) — Anti-fraud at offer / interview stage. Not at signup.
We will never
- Sell your data
- Share with third-party recruiters
- Use for advertising
- Train models on it
- Send marketing email
Our situation
EduRankAI is a small, independent organization building long-term capabilities in educational intelligence, advanced AI systems, and research infrastructure. We take no advertiser money, no donations with strings attached, and no investor pressure on hiring decisions. Applying is free, and every application is read by a human — recruitment, technical, academic and leadership teams. It buys us the right to be honest.
Ready to apply?
We read every application personally. If you are the right person for this role — regardless of pedigree, background, or where you are based — you will hear back from us within five business days.
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