Customer Intelligence Intern

01 — The role

Why this role exists at EduRankAI

EduRankAI is developing next-generation technologies in Artificial Intelligence, Education Technology, Research, Product Engineering, and Digital Innovation. Customer intelligence is the evidence base about the learners and institutions already using our platform — who they are, how they behave, and why they stay or leave. The customer success and support teams resolve individual cases; this role looks across all of them and finds the pattern. You will code support tickets and interview transcripts into consistent themes, maintain segment profiles, and identify the behavioural signals that appear before an account disengages. Findings go to product and operations as documented evidence rather than opinion.

02 — The work

What you will own

• 01 Code support tickets, cancellation reasons and interview transcripts against a documented theme taxonomy, and keep that taxonomy maintained.
• 02 Build and refresh segment profiles for our main learner and institutional customer types each month.
• 03 Analyse product-usage data to identify behavioural signals that precede disengagement, dormancy or renewal.
• 04 Run structured customer interviews from a prepared discussion guide and write neutral, quotable summaries.
• 05 Maintain a searchable repository of customer evidence so teams can find what has already been asked before commissioning new research.
• 06 Track satisfaction and effort measures over time and explain movements with supporting evidence rather than speculation.
• 07 Present a monthly customer-intelligence review to the product and operations teams.
• 08 Handle all customer data under our privacy rules, including anonymisation and aggregation in anything shared internally.

03 — The expertise

What we look for

04 — The bar

Who thrives here

• → Students pursuing undergraduate or postgraduate programs from any discipline are encouraged to apply; students from the disciplines listed under Specialisation are especially encouraged.
• → Available for a full-time, 6-day-per-week internship for the stated duration.

Learning Outcomes

What you will practically learn

Perks

What you get, beyond the work itself

• Internship Certificate
• Letter of Recommendation (Performance Based)
• Mentorship from experienced professionals in the field
• Exposure to real product, research, and operational work — not simulated exercises
• Skill Development Workshops
• Outstanding performers may be considered for extended internships, leadership opportunities, or future full-time roles based on organizational requirements.

Terms of Engagement

How this internship is structured

Project Work / Departmental Responsibilities: approximately 5 hours per day. Holistic Well-being & Personal Development: approximately 1.67 hours per day, including physical fitness, mindfulness, reading, reflective learning, leadership development, and community engagement.

• · Interns are expected to maintain professionalism, creativity, confidentiality, and timely completion of assigned responsibilities.
• · Weekly mentor reviews and evaluations will be conducted.
• · Compliance with organizational policies, intellectual property guidelines, and ethical standards is mandatory.
• · Internship Certificate will be awarded upon successful completion of internship requirements.
• · Internship does not constitute an offer of employment.

05 — Hiring process

What to expect after you apply

1. 01

   Application review

   Every application is read personally within five business days. We respond either way.

2. 02

   Take-home or live exercise

   Role-specific. Time-boxed. Real problems we are actually working on, not invented puzzles.

3. 03

   Conversations

   Deep technical and values conversations with the team you would join. No trick questions. No panel ambushes.

4. 04

   Offer or honest no

   If yes: digital offer letter, signed in-portal, transparent terms. If no: written feedback if you want it.